Teamwork – The Ultimate Resource

Leadership Development Programme

July 8, 2009 by admin  
Filed under Leadership Development

Leadership Development Programme is just one of the leadership development articles at Leader House™. In this article, we will be taking a brief look at what a leadership development programme is and how to build an optimal programme for your employees.

What Is A Leadership Development Programme?

Leadership Development Programmes are tailor-designed schedules of activities that seek to improve the leadership skills of a workforce or group of workers. Leadership development programmes are typically targetted at the graduate intake who have been within a company for 3-5 years. At this critical point in their career – these ‘Generation Y‘ individuals will be looking to move on to the next step in their career. Whether that future is at their current company will depend on how attractive and possible a leadership role will be on their current path. Therefore by targeting leadership development programmes at twenty-something employees, companies are helping to retain talent within their organisation.

How Do I Build A Good Leadership Development Programme?

Good leadership development programmes consist of the following 5 success factors.

1. Multiple leadership training techniques

Employees learn in different ways and favour certain teaching techniques over others. Therefore it would be dangerous to create a course with only one technique in mind. You are not creating a ‘fad diet’ leadership course. You want to create a course that will hit all the bases and have the best chance at really engaging with the participants.

2. Hollistic view of leadership

Many companies take a very narrow view of leadership. Often management skill and strategic thinking are put at the forefront of important topics. While a good leadership development programme should also address people skills, leadership traits and charismatic leadership to deliver a wide picture and full curriculum.

3. Link  to On-The-Job Application.

A crucial element in a leadership development programme is the link between theory and practice. Abstract leadership principles may indeed be sound, but the true measure of the success of a leadership programme is whether these principles can be taught in a such a way that they can be instantly applied to the management of the business. This real-life link is the key factor that distinguishes self-help books from life coaches, dieting books from fitness instructors, and management books from good leadership programmes.

4. Respectable length of time

Leadership isn’t a skill that can be perfected overnight. Leadership excellence is often grown over years of experience. In an attempt to replicate this gradual development – it is important that leadership development programmes are low-intensity courses that span several months, as apposed to a one week crash course. By increasing the length of the programme – instructors will be able to use the programme to actually support and enrich the professional development that the manager gains from their day-to-day job. For instance, the manager can discuss problems that they are running into during the application of certain leadership techniques they have learnt in ‘class’, and hence the skills can be perfected and honed over time. And thus the programme and work life becomes incorporated.

5. A meaningful conclusion

Like every task set in a business – the end must be kept in mind. Why is this programme taking place? To prepare young employees to be managers? To improve the ability of senior management? Whatever the objective – the programme should end with a concluding activity that will display the skills that the participants have learned on their course. As well as this being motivational tool to keep participants actively involved with the course, it also helps to build confidence and affirm the belief that they are now capable of achieving more through leadership.

Examples of such events could involve hosting a conference (involving public speaking), implementing an intiative, heading up a new division, or receiving a promotion.

If you keep these sucess factors in mind when creating your leadership development programme – you should see improved results.

Simon Oates – Leader House

Leadership Development Training

July 8, 2009 by admin  
Filed under Leadership Development

Leadership Development Training is just one of the leadership development articles at Leader House™. In this article, we will be taking a brief look at what leadership development training is, how much it costs, whether it’s a worthwhile investment, and whether there are any cheaper alternatives.

What Is Leadership Development Training?

Leadership Development “refers to any activity that enhances the quality of leadership within an individual or organization“. Therefore leadership development training is the formalisation of these activities into a structured plan to develop leadership in employees. Leadership training has taken centre stage in recent decades as managers across the world have turned their attention to nuturing and encouraging leadership skills in their staff. Modern day leaderhip development training is the manifestation of that attention.

Leadership development training includes activities such as seminars, leadership coaching, leadership classes, and other leadership services. More often than not, these are provided by external leadership training specialists. Even Fortune 500 companies seem to prefer to outsource their leadership development training rather than keep in-house dedicated staff.

How Much Does Leadership Development Training Cost?

Pricing varies wildly per employee depending on which type of training solution you adopt. One-on-one leadership coaching will cost between £100-£300 per hour, and hence will only be a cost effective leadership development training solution for senior management.

For middle management – small seminars of 5-10 participants are often used, that cost roughly the same (£100-£300 per hour) but naturally provide for a far greater number of employees to benefit from this same fixed cost.

The cheapest or ‘best value’ leadership development training for organisations are hired motivational leadership speakers who can literally speak to hundreds of your employees at once. Logistical problems aside, this solution is common in the USA due to its simplicity and low cost-per-employee. However the drawback with such events are that the package cannot be personally tailored to a specific job role, nevermind an individual person. And as such – these events can be largely ineffective in actually improving the real leadership skills of employees.

So as you can see, there is a very clear trade off between cost and quality of leadership development training. You quite simply get what you pay for.

Are There Any Cheaper Alternatives?

Currently if you are an individual – even motivational speakers can be well out of your budget range. If you’re interested in personal development, and wish to further your leadership skills, then I suggest you spend your money on ‘Apply Leadership‘, which I review on my site through that link.

Simon Oates – Leader House

Leadership Programmes

May 2, 2009 by admin  
Filed under Leadership

Such programmes are designed to provide trainees with an overview of an organization’s operations. This is achieved by a rotational training of all the departments, and it provides exposure to all the important activities and operations of the business.

This way, trainees get first hand experience of the functioning of the organization, from the very top to the bottom of the management ladder. This in turn helps them become more effective and efficient managers and leaders.

Alternatively, smart people have often sought out useful leadership books and learning material that will help them along the path to happiness and leadership. These days, most tend to be rather disappointing, but one e-course that is still respected by leadership professionals such as the industry leader:  ‘Apply Leadership‘ which I consider an essential ‘crash course’ in the principles you need to know to further your career or leadership skills and even find happiness in other areas of your life.

Leadership programs vary widely on any number of different things. The specific structure depends upon the type of industry, work, services and operations. They also have some very basic elements in common.

At the beginning, trainees are usually rotated through various departments to become familiar with work. In addition, they are also “earmarked” as potential candidates for top positions in the future.

The Value of Leadership Programs

All the top leaders in various industries acknowledge the importance of such programs. At Hilton Hotels, the trainees are rotated through about a dozen different hotel departments during a period of 6 to 8 months. It has been proven that these employees, who as trainees undergo all the operations of all departments in the hotel, make better managers.

Staples also runs such a program. In their program, trainees are rotated to give them the experience of working at retail store and the head office. It is observed that these programs give a better understanding of the overall working of the organization and the operations involved inside the organization.

At Staples, trainees go through seminars, training sessions on all aspects of the processes for which they are being trained. Therefore, they get to know about everything – how to quote prices for products or services according to company practice, how to negotiate, supply chain management, logistics and much more.

Sometimes, trainees work with managers that act as their mentors or ‘leadership coaches‘.

Experience Pays Off

In a program run in an industry such as retail, trainees are initially rotated at the store level. They get the experience of working at the counter in the first phase of the training.

Once they join the office and assume other responsibilities, they understand the value of their training. Such trainees who join the company speak about their being able to understand the routine work, “right from day 1″.

At Hilton Hotels for example, under housekeeping rotation, trainees are required to make beds and clean rooms. However, all this experience pays off, as they go on to become not only managers, but also future business leaders as well.

Leadership Grooming

This very experience of performing quite ground-level duties of everyday chores makes not only managers but also potential top leaders of the organization. Hilton has many directors and even VPs who were trained in leadership programmes.

Of course, getting it right from the basics is the key to success, isn’t it?

Team Leadership

April 30, 2009 by admin  
Filed under Teamwork

One of the most difficult tasks that a company’s management team has is building effective communications within their departments. Effective communications with all levels of management as well as co-workers is essential to employee morale as well as increased productivity. The rationale behind that is that a lack of communication skills within the business leadership structure causes stress and tension among the workers. These feelings then develop into feelings of worthlessness and into feelings of inadequacy and inferiority.

Smart people often seek out useful leadership books and learning material that will help them along the path to happiness and team leadership. These days, most tend to be rather disappointing, but one e-course that is still respected by leadership professionals such as myself is The 11 Forgotten Laws which I consider an essential ‘crash course’ in the principles you need to know to further your teamwork or leadership skills and even find happiness in other areas of your life.

Team leadership skills are essential to the creating a work environment that is both productive and loyal. If the management team leaders are tuned in to the needs and feelings of the workers on their team, the workers are going to care more about the productivity and quality of the work they are assigned to do. Communication involves everyone within a management team, both supervision and employees. A lack of communication in any area within the management team structure will break down the morale, and once moral has decreased for the team, they will no longer be interested in doing any more than the minimum that is expected. In a production environment this may not be as noticeable since there will always be those who don’t pay attention to anything that is going on around them, concentrating solely on their own work; however, in a sale environment, the results can be disastrous.

Unfortunately, some management styles or leadership characteristics prohibit the thought of developing a rapport with employees, let along communication, but be assured that this is the least productive management style and does nothing to help with the moral of the department or the efforts of the corporation in increasing productivity or sales volume. The manager who continually uses this approach without seeing the detrimental effects will certainly be on the losing end of the bonus list at year’s end when it’s too late to turn things around.

What is your management style? Do you tend to rule the department with an iron fist or do you effect communication between workers and supervision? Look at the statistics of your team leadership and see if there are areas needing improvement, and if so, decide if communication that is more effective is the answer to that improvement. The better a team communicates with management, the more equipped each is to understand the need for meeting and improving goals. If you are not communicating effectively with your team, now is the time to improve your communication skills.

Thanks For Reading – Now It’s Time To Act

We mentioned ‘The 11 Forgotten Laws’ audio, reading & video e-course in this article. If you’d like to stop merely thinking and start actually doing then you can read my full review here and see what it did for me, and more importantly – what it can do for you.

100+ Brilliant Ways To Motivate Staff In A Recession

April 29, 2009 by admin  
Filed under Featured

As times are getting harder, managers have been re-evaluating how they motivate their workforce. At Leader House, we’ve put together this comphrehensive collection of motivation tips & tricks to help managers increase their employee’s productivity in this tough economic climate. Most of the tips don’t involve spending a penny, and the ones that do will create far more value than you spent, meaning they’re perfect to use during a recession.

One final point to make before we embark on this list, is that you should consider this a ’sweet shop’ of motivation tips, i.e. you should only pick a few and certainly not attempt to implement them all. There’s nothing worse than being sandblasted by motivational techniques.

Policy

1. One-on-One coaching - People appreciate learning directly from their senior on an individual basis. It helps them remember what they learn, and ask any questions they wish to help form a deep understanding of their work.

2. Training - In general, training is one of the most empowering tools a company can offer it’s employees. Subsquently all large companies invest heavily in training and enjoy the long term payoff.

3. Clear Career Path – Staff are better motivated when they can see where they should be in 3 years time if they work hard. The more barriers between them and promotion that cannot be solved by hard work will only demotivate.

4. Safe Work EnvironmentMaslow theorised that safety is one of the fundemental pillars of motivation, and that a safe work environment is necessary for all other motivating factors (such as self esteem) to start having a positive effect.

5. Executive Recognition - A congratulatory conference call from the CEO or visit from the finance director will do well to swell the chests of your workforce with pride and admiration for their work.

6. Time off - Motivated employees will not gladly take time off, however a generous time-off system needs to be in place to create motivated employees. Staff are likely to work harder and longer with the safety and knowledge that should they need time off due to stress, they could take it.

7. Encourage employees to praise good work of their fellow colleagues – Build a feedback procedure whereby collegues regularly pass comment on each others work, or team mates share their opinions after completing a major task. Feedback such as this helps reduce infighting and will give many people tips on how to improve their work.

8. Be sympathetic to personal problems – Offer generous time off for those who suffer bereavement. In most cases it won’t be taken, but the gesture will improve relations between managers and staff.

9. Keep your door open – An open office encourages the open share of ideas. You want to remove any barriers to communication, and a closed door certainly constitutes a barrier.

10. Allow flexible working hours - Allowing employees to manage their own time so they can participate in outside work-related activities won’t make their hours shorter. Employees who would take time off to see their child’s sports day will likely ‘pay back’ the favour by working longer hours afterwards.

11.  Have annual or quarterly reviews – These are where an employee goes through some targets and review points with another member of staff who is not directly above them, and is more of a guidance counsellor than a boss.This will allow them to discuss important long term career topics that will feed their desire to work.

12. Let your employees choose their own lunch break- Unless your company happens to be a food outlet, it really doesn’t matter whether your employee takes their lunch at 11:30 or 2pm, so don’t attempt to force them to stick to a routine.

13. Forward information to staff after management meetings - A quick debriefing will increase their sense of involvement.

14. Rotate job roles – More appropriate for manufaturing, the rotation of job roles has been proven many times to increase employee productivity, despite the decrease in specialisation. This technique can be applied to any low to medium skilled jobs with a powerful effect. Multi-skilled workers also make life easier for your HR department.

15. Provide quarterly updates on relevant business and customer issues – many members of staff aspire to be senior management in the future, and will thrive on being kept in the loop when it comes to high-level business infomation.

16. Give an incentive to get employees to work earlier in the morning - I’ve learnt from experience that if a salary-based employee gets to work an hour earlier, it is likely they will work until their usual finishing time.

17. Support charity work within the company – Donate 1 or 2 days of charity work per year to good causes. This will help your business get into the local media and make staff feel like they’re a part of a responsible company.

18. Address the environment issue – While we’re on the subject of responsibility, it’s worth noting that employees prefer working for a company with green credentials, so setting a carbon reduction/ energy efficiency/ recycling intiative will help enthuse the workforce.

19. Give your employees choice over their uniform – Often a business casual work dress code makes employees feel more independent than full suit and tie – which is often not necessary in an office environment.

20. Obey confidentiality – A manager who pretends to care about his employees but simply laughs and bitches about them behind their back will loose all respect and credibility extremely quickly.

Freebies

21. Offer stress management/counselling services – These services are easy to outsource and admitedly are very rarely used. But the availability of such a service increases moral without costing you a penny.

22. Use gimmicks -  Give out novetly ‘trophy’ style items for exceptional work. For example, give a LP record for an employee breaking a record.

23. Bring in sweets to share out on random days – This is a cheap technique that will improve the relationship between management and the workforce.

24. Give out tickets to cultured events such as theatres and music shows.

25. Send a company T-shirt or hat to the employee’s child(ren).

26. Walk around with free lunch coupons -  Hand out on the spot.

27. Give workers a surprise for their work area - A desk organizer, a picture or poster, a new mouse pad even. Any new gift will be an interesting novelty.

28. Give a subscription to a work-related periodical - This is an interesting gift that shows your commitment to their professional development.

29. Buy lottery tickets or scratch cards for people on an irregular basis.

30. Hand out classic self help literature and excellant leadership books – Hand these out to entire departments at a time, or they may feel that you’re indirectly critisising them. Success literature can really inspire employees to work harder – but be wary of the core message of the book. Many of these books encourage workers to quit their 9-5 jobs.

Behaviour

31. Give recognition – Every worker wishes wants to be ‘known’ by those above them, so talk about your workers to your managing collegues and ensure that none of your subordinates go un-noticed.

32. Give Attention – To be distinguished from recognition. Recognition is the long term awareness that boosts self esteem, whereas attention is a short term devotion of time that will keep employees on task and able to voice concerns as early as possible.

33. Applause - Because sometimes words just aren’t enough.

34. Always carry a smile – I once knew a senior manager who famously was never seen with a negative expression on his face. This sort of reputation really inspired subordinates such as myself, and completely stands again the cynicism and sarcasm that exist in workplaces across the country.

35. ‘Manage by wandering around’ – Rather than calling employees to your office, go and visit them yourself. This is a sign of respect and reduces the interuptive impact you have on your team.

36. Listening to employee efficiency suggestions – And more importantly you should be acting on as many as possible, even the petty suggestions. This way you build up credibility in the system, leading to more important, significant proposals to be put forward in the future.

37. Lead by example and follow through with what you say. Just as following through with suggestion box comments you build credibility in the system, if you follow through with your own promises, you build credibility in the system of management as a whole.

38. Ask! - Ask the employees what they want from you.

39. Listen! – Listen to what employees have to say about YOU and what you can personally improve upon.

40. Add a personal touch by going out of your way to inconvenience yourself to please a member of staff. Just the occasional gesture in a busy period can be enough to remove that employees doubt over whether you have their best interests at heart.

41. Understand employee behaviour - Often a negative attitiude or behaviour is a direct response to bad controls/procedures that you can correct or change.

42. Write thankyou notes fairly regularly – These notes only take a second, and will float around for a long time, making the employee feel proud.

43. Actively make a point to speak to every member of staff each day. This doesn’t need to be a major catch up, but just enough so that you’re maintaining a good working relationship, and they would feel comfortable in coming to you when they’re struggling.

44. Ask employees “What can I do to help you with your job?”. You may surprised at the responses and ideas you get in return. A little help like this can sometimes be more effect than formal leadership coaching or leadership training.

45. Get your hands dirty with your staff -  Learn about the good and bad aspects of their day to day work. Only through understanding what their day actually entails will you be able to see what would motivate and enthuse this person to work more effectively.

46. Show the courage to let your employees learn from their mistakes - Don’t jump on their error and shout at them, as they will already feel embarassed enough. Managers often destroy many hours of work building up trust and enthusiasm by loosing control and shouting at workers when things go badly. Nothing destroys intrinsic motivation quite as quickly as raving tyrant.

47. Show great confidence in relying on subordinates expertise in areas that you have none – Trusting in the skills of others is a sign of a great leader. It will improve the confidence of others as well as take some weight and responsibility off your shoulders.

48. Stand behind your employees and back their decisions -  Similar to relying on a subordinates’ expertise, this will improve their view of their own skills, and benefit you in the long run.

49. If you have many employees with the same job title, give them a list of the tasks that need doing and let them divide the work up among themselves. It reduces the feeling of ‘meddling manegement’ and allows for more efficient work allocation - as people are more likely to take on jobs that they’re personally good at.

50. Don’t be a pushover -  While nearly every employee would love to have a soft manager, they would also admit that it is because they would do less work. Be clear with orders and don’t allow yourself to be fobbed off with excuses.

Financial Incentives

51. Arrange discounts for them at local stores to increase loyalty

52. Offer rewards for great ideas. If it saves money or brings in business, give the employee a percentage of the savings or profit. – entreprenial atttiude.

53. Send $10, $25 or more to a spouse with a thank-you note for his or her support during the employee’s overtime.

54. Pay an employees rent for a month - This will take the weight of their shoulders more than a simple cheque would. Give your employee piece of mind.

55. Pay for the tutoring of an employee’s child - This is a generous ‘donation’ that will really help establish true loyalty and admiration for the company.

56. Give employees who recruit new workers a cash bonus.

57. Sponsor membership in a professional group for your employee.

58. Surprise your staff with a new challenege out of the blue – Give your employees 2 weeks to increase their sales by 15% for a 5% salary bonus reward and watch how they suddenly start looking at their work in a whole different way.

59. Move your staff onto more heavy commission based salaries – This brings employees personal goals in line with those of a sales department. A word of warning – make sure the variable upon which the commission is based is what you truely want. Because staff will often chase that commission at the expense of others goals such as customer satisfaction and quality of service.

60. Give out gift vouchers as a way of rewarding individuals for a good job on a specific task – Amounts of £50 are respectable but won’t break the bank. You can reserve these for when staff members have demonstrated working by company’s values, or have shown hard work.

61. Give generous staff discounts on products - This is a rather standard perk in the modern day, but its effect on employee morale must not be forgotten.

Activities

62. Pizza/Popcorn/Cookie Days - These really put a smile on alot of employees faces. Just hope that few people are on strict diets at the time!

63. External Seminars - These can be attended by individuals, teams or whole departments if they’r relevant. Trips to seminars, events and conferences can be a welcome break from work for staff, while actually still building their skills and adding value to the company.

64. Dress-down Days – Again, another motivational tool that has become a standard in all companies large and small. And why are they popular? Because it really does improve morale!

65. Leadership Teasers - Give employees a glimpse at what it is like to run a team, lead a division or speak in public. These positive ‘taster’ leadership sessions will really get them hooked onto their career track and really kick start leadership development.

66. Share letters of praise from customers with the member(s) of staff involved - A kind word from a customer not only gives effective feedback on the service at your organisation, but it also warms the hearts and motivates the staff who read the mark of appreciation. These are so effective that I would suggest you contact customers to ask for feedback.

67.  Have a family day - Perhaps on the last day before a public holiday, you could arrange for staff to bring their children to work. As well as lightening the atmosphere of the workplace, it also helps create harmony and understanding between workers, as they come to understand more about each other and what they’re like as a family person.

68. Go to lunch with each one of your employees on a quarterly basis – Ask the question, “What do we need to do to keep you with us?”

69. Invite employees to your home for a special event - This gives you the opportunity to recognise them in front of their spouses and co-workers. Obviously only suitable for small businesses or departments, this activity is a rare but powerful one.

70. Let them attend a meeting in your place – As well as giving temporary empowerment to your staff, letting them sit in or replace you in a meeting also will increase their understanding of what pressures you are under and what you need from them.

71. Let them “sit-in” with an upper level person for part of a day – Similar to the leadership taster, this shadowing of senior management is more appropriate for junior members of staff. Middle management may feel uneasy about taking a perceived  ’step back’ into the activity of shadowing.

72. Involve them in a special project that allows for company exposure and visibility. Such as being written about in the news. All too often – these sorts of tasks are handled by only a couple of individuals who become desensitised to the novelty of being publically recognised. By rotating these sort of tasks round a larger number of employees, you are efficiently maximising the motivation gained from such a job position.

73. Let your employees craft the mission statement – More and more managers are discovering how effective this is as a motivational tool. It’s most powerful when absolutely every employee contributes torwards it’s creation. Without proper employee involvement – mission statements are simply empty rhetorical ‘wish lists’ of values and objectives put forward by the CEO.

74. Minature golf and other fun indoor activities - Fun golf courses, bowling alleys, Scalextric tacks and casino tables can be affordably hired in a recession as businesses cut back on novelty client entertainment and expenses. You can use this to your advantage by hiring such fun equipment to become the centrepiece of a project-end event. Having something fun to look forward to at the end of each major project will have a motivational effect.

75. Team building days out – In a similar fashion, outdoor activity courses and events can also be used to keep your staff happy and promote good team leadership.

76. Hand out awards - Prizes for awards such as ‘best team player’, ‘best attitude’ etc should be also accompanied by humourous ‘caffeine addict’, ‘chief photocopier person’ and other quirky awards.

77. Run short term target-based competitions between staff for freebies or bonuses. But ensure a level playing field or you’ll only create frustration and conflict!

78. Take your employees to the cinema. Cinemas offer cheap corporate deals and will cater well for your employees. Picking the right film is tricky though!

79. Promote the creation of company sports teams – These will help build ties across departments. Encourage recruitment from all areas, rather than simply being teams of  cliques.

Other

80. Develop a Wall of Fame to share letters of praise and similar with everyone in the office – Put it near the photocopier for maximum exposure.

81.  Create personalised rewards – everyone values different types of rewards more than others. Some workers prefer time off, others prefer cash, so ask people which they’d prefer before setting up any bonus or reward scheme.

82. Additional Responsibility – While you may grimace at the idea of being given ‘another’ batch of responsibility, a more junior member of staff may actually jump at the thought. Start leadership programmes that give subordinates that opportunity at stepping up.

83. When pay cheques are sent out, always write a note on the envelope recognizing an employee’s accomplishment(s).

84. Try to remove all the cynical and sarcastic posters & slogans from around the office. They provide a cheap giggle but demoralise staff. A quick example of short term benefit, long term pain.

85. Remember birthdays with a simple birthday card, mini cake or gift.

86. Take out an advertisement in a local paper and include your star employees’ names and pictures in the feature.

87. Speak truthfully and transparently – All employees have a good skill at knowing when they’re being lied to, so don’t even attempt to pull the wool over their eyes. Learn from Obama – he didn’t try to tell America that the economic was just a ‘little’ bit under-the-weather; he told it how it was. Rather than trying to cover up the failings in a company, instead emphasise how you are going to solve it, and employees will reward you with hard work.

88. Increase your employees span of control – this decreases costs and motivates them if they’re the type that crave control and authority.

89. Remind people of what drives them to do what they do. Allow pictures of family and other such drivers to be strewn around the office, and talk to them about their family, their dreams for the future and desires. You can use their dreams to motivate them easily.

90. Pin up genuine motivational posters etc around the office. These motivational quotes really do inspire some people.

91. Get your employees to replace their default screen saver with a playful ‘Get off your butt and back to work’ message that they’ve typed themselves.

92. Let employees give new recruits on-the-job training - It’ll show them how much they’ve grown as an employee in your company and leave them feeling senior and skilled.

93. Make sure you know everyones name in the office - whether they’re in your span of control or not.

94. Ensure free coffee is available. Caffeine or hot chocolate will always help!

95. Have a bowl of fresh fruit for employees to snack on – The women especially will appreciate this nice gesture, yet it only costs a tiny amount per day.

96. Make sure the service staff (cleaners, janitor, receptionist) greet staff throughout the day, rather than simply trying to be invisible.

97. Play the occasional tasteful practical joke

98. Invite in a motivational speaker to talk to your staff - These speakers often charge high fees however, so ensure that their key messages concern long lasting motivation rather than a ‘fad-like’ short term buzz that will fade as the speaker slips from memory.

99. Give your team a cool team name - Admittedly easier said than done.

100. Ensure that all members of staff feel that they are the best at at least one task - This will give them a ‘place’ in the organisation and make them feel important.

101. Finally -  Share this blog post with other managers in your organisation!

Phew! We’re done! If you found this article as helpful as I enjoyed making it, then please use some of the neat buttons below to help share this motivational advice across the world!

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How To Pay Quiet And Subtle Flattery

April 29, 2009 by admin  
Filed under Teamwork

This is just a quick post sharing a cheeky tip that I learnt from a collegue a long time ago.

People used to speak very differently in the 1950’s. It wasn’t just the way people talked, but the words they used that sounded different. However, that bygone era past shouldn’t be totally ignored by the young people of today. Infact, the opposite applies – we can actually use the ‘old fashioned’ and polite way of talking in order to pay an effective compliment to someone we are talking to.

How do you do this? By simply slipping polite phrases and courtesies into your speech as you speak to older people. For instance, when you accidentally brush past someone, you should say “Oh, I’m sorry Sir/Ma’am” in a very natural way. Its so effective because it makes the other person stop and think, while you can just carry on upon your way!

Building in little habits such as this into your behaviour can really improve your reputation with older team members and collegues. Its now completely automatic for me to call strangers ‘Sir/Ma’am’ in a confident and polite manner. As an added bonus, you won’t believe how compliant shop staff are to someone who addresses them respectfully!

The 3 Grades of Teamwork Attitude

April 29, 2009 by admin  
Filed under Teamwork

Often in the course of my job, an almost mythical ‘teamwork attitude’ is referred to. While I’m sure it makes perfect sense on branded ‘policy’ posters – what is the right teamwork attitude to have? Is there one perfect attitude? And if so – how does one go about obtaining it? Does all leadership theory offer consistent advice on the issue?

From one point of view, there are three different frames of mind associated with teamwork.

Dependence

This is the earliest and least productive state of mind. This is the attitude that you form when you are content with the idea that you rely heavily upon others to help you complete your own work.  Someone with this attitude may typically avoid a lot of responsibility and shy away from trying new tasks and growing as an individual. Team mates will often become frustrated at the lack of effort this individual is bringing to the table. This attitude causes the team member to gain less skills and grow into a position whereby they cannot help being dependent. They become stuck in a circle of dependence and lack of team leadership.

As a new joiner at a company, you will undoubtedly have to rely on other key members of staff to be able to finally stand on your own two feet. As long as you appreciate this is a necessary stage, and will pass extremely quickly after you put in hard work and the desire to learn, you will soon transcend from dependance to…

Independence

Independence is the attitude and self confidence that comes from being able to complete a task by one’s self. Independent people often take the brunt of the hardest work, and have a stressful work environment. They also continually seek to prove their effectiveness and worth to their boss, which can make their happiness very sensitive to approval from their seniors.

Some succeed at life with this attitude, while some just get crushed under the weight of high expectations from leadership management. They start to get older and realise that this isn’t good enough A lucky bunch of people begin to see this attitude as actually being flawed. They discover that there is a 3rd attitude that only most effective team leader appreciates…

Interdependence

Interdependence is a brilliant attitude that improves upon the independent state of mind. An interdependent team member does not shy away from responsibility nor seek to minimise their workload. They do however appreciate that sometimes it is best to delegate. All-to-often, team leaders retain the ’senior’ tasks for themselves and continually dish out the same menial work to their subordinates. Little do they realise that a junior member of the team would be thrilled and motivated incredibly well from being given a chance at more challenging work. Interdependence is the belief that a team will work far better when everyone aligns their needs to the tasks (as in the above example), and works together as a coherent team with synergy. It’s easy to motivate your team when they’re in this state of mind.

In a different approach to gain interdependence, people have often sought out useful leadership books and learning material that will help them along the path to happiness and leadership. These days, most tend to be rather disappointing, but I’m pleased to point you torwards one e-course that is still respected by leadership professionals such as myself:
The 11 Forgotten Laws. It’s generally seen as an essential and core ‘crash course’ in the laws and secrets you need to know to further your leadership & career and even help find happiness in other areas of your life. Its an excellent base upon which you can build your personal development.

How to Inspire People: Part 2 – Appeal to their Competitiveness

April 28, 2009 by admin  
Filed under Leadership

Enthusiasm and inspiration are very powerful motivational states. What’s even better is they’re completely free! A culture of inspiration, innovation and creativity has been proven capable of turning a company’s fortune right around, showing it to be a key leadership skill. If you’ve ever wished to learn how to motivate people to work with you effectively, read on for part 2 of my series on inspiring others.

2. Appeal to their competitiveness. Humans are competitive beings. Naturally we have to compete for life partners and a salary, but we also have to compete for the best education, the most enjoyable job or even the last doughnut in the shop! We all have a competitive spirit within, and this can be used by leaders to motivate others into performing brilliantly. As a leader, you simply have to set the challenge. Give the individual a high standard to try and meet, or compare them with another whom they wish to beat. Once the challenge has been set, nature takes over and hard work will follow.

Back in my sixth-form college I remember a conversation with my business teacher very well. The exam results from the first round of examinations had just been released and I found out I had achieved full marks on my business exam. Only a few minutes into the following class, my teacher called me to his desk and said the following words to me sincerely;

“I’ve known your results for 2 days, and couldn’t wait to talk to you. They’re Fantastic! About 3 years ago there was a girl in my class who did brilliantly in her exams; she was a bit arrogant and up herself though, but ended up getting full marks in her whole A Level anyway. She’s the only person to have ever to have done that in this college, but I honestly think that you could achieve that too, without being an arrogant individual! It’d be good to see a well-rounded student manage to do it as well.”

What a perfect demonstration of leadership. He had set me a challenge to try and complete. Was I now going to slack off in class and become complacent on the back of just one good grade? Of course not. I was going to try and beat that ‘undeserving’ girl; I was driven to get full marks without being ‘arrogant’ or unkind about it. It followed that during 2 year course I put in a tremendous amount of effort for that class and came out with an excellent grade. Who was I to prove him wrong in believing I could do this? My teacher had given me a good reputation and a challenge; a challenge that I was too competitive to ruin. He also gave me a chance to prove I was not only an academic equal, but more deserving than this unpleasant person. It was a perfect combination of challenges that had one desired result = complete dedication on my part.

Examples of challenges

  • Setting a clear objective for the person to be achieved – A personal challenge.
  • Creating a positive reputation for the person to uphold – A reputational challenge
  • Challenging the person to beat a rival and giving them an honourable reason for doing so – A rival challenge
  • Casually mention that you wouldn’t expect someone of the person’s level to normally be able to acheive the specific goal, but that they could be different. – A peer group challenge

In a different approach to motivate competitive teammates, leaders have often sought out useful leadership books and learning material that will help them along the path to happiness and leadership. These days, many e-courses tend to be rather disappointing, but I’m pleased to point you torwards one e-course that is still respected by leadership professionals such as myself: The 11 Forgotten Laws. It’s generally seen as an essential and core ‘crash course’ in the laws and secrets you need to know to further your leadership & career and even help find happiness in other areas of your life. Its an excellent base upon which you can build your personal development.

The lesson from a leadership perspective is clear. If you can set your own friends or team-mates challenges in such a way, you too could fill them with a clear sense of purpose, and a focus that could only emerge from that nature competitive spirit that has inspired and motivated humanity throughout the ages.

Inspiring Other People: Part 3 – Radiate with Enthusiasm

April 28, 2009 by admin  
Filed under Leadership

Its obvious that enthusiasm and inspiration are a key factors in the success of our careers, love lives and hobbies. What’s even clearer is that they are states of mind that are largely affected by ourselves, and those we spend time with. This is why to succeed at improving your leadership skills, you must understand how to inspire your collegues. Part 3 of my inspiration series explores how your own attitude has an effect on the inspiration of others, and will show you how to take advantage of this.

3. Radiate with enthusiasm. Can you really expect your team mates to feel enthused and motivated if you, their leader, is apathetic and cynical? Of course not. People hate following hypocrites, and will tend to avoid working for them at all costs. You must be, or at least appear to be fully behind your mission in order to gain followers.

For your toughest task or goal, you will want everybody to contribute towards the common purpose in order for it be the biggest success it can be. Therefore a lack of enthusiasm on your part will harm the team just as much as if it was a subordinate slacking or showing apathy. Expecting unwaivering dedication from your friends when you slack at every opportunity is unrealistic to the core, and will only result in failure.

In a smart approach to inspire teammates, leaders have often sought out useful leadership books and learning material that will help them along the path to happiness and leadership. These days, many e-courses tend to be rather disappointing, but I’m pleased to point you torwards one e-course that is still respected by leadership professionals such as myself: The 11 Forgotten Laws. It’s generally seen as an essential and core ‘crash course’ in the laws and secrets you need to know to further your leadership & career and even help find happiness in other areas of your life. Its an excellent base upon which you can build your personal development.

You’ll find all the motivation tips and articles you need on Leader House, so you have few excuses if you cannot rise to the occasion and motivate yourself for the task in hand. If you truely cannot inspire yourself to work as hard as you would expect others to, you’re in the wrong job, or have chosen the wrong path. Increasing your leadership skill is a sincere and genuine process, not a superficial attempt to make your life easier. Insincere attempts to simply manipulate others will only arouse resentment amongst those you try to lead. If you’re in the situation where you have to pretend to be enthused; you really need to think about changing your career or current direction because it is unlikely that you will never feel truely happy on your current path.

Provided you are genuinely enthusiastic within yourself, you will find this will pervade the culture of your team or group of friends; spreading through them at a dizzying rate. Provided you talk in terms of their ambitions and set a personal challenge, you will begin to see enthusiasm bubble out of your collegues like champagne from the bottle!

Bringing Together The Inspiration Series:

    1. Talk to their dreams
    2. Appeal to their competitiveness
    3. Radiate with enthusiasm

Leadership Characteristics

April 28, 2009 by admin  
Filed under Leadership

Defining leadership characteristics is not simple. This is because each leader has his/her own characteristics. However there are some common features required for an exemplary leader. A typical leader should know how to influence their team members to work harder and committed to achieve the overall organizational goals. A leader can be either task oriented or people oriented. Task oriented leader will be interested in training, performance and in winning. Whereas people oriented leaders will concentrate more on inter personal relationships.

1. A leader must have the characteristics which he/she wants to incorporate into his/her team. Discipline, self confidence etc are the essential qualities of a leader. As he/she is the role model for the followers, his/her movement will be keenly watched by others. Therefore a leader must carefully behave in a way they wish to be emulated.

2. Leaders are not born and they are made by hard work. Hence hard work and intelligence are the important leadership characteristics. A leader must take decisions after analyzing each and every aspect of the situation and must be able to use common sense in accomplishing complex tasks. They must also know how to select right strategy to tackle the situation. Adaptability to various situations and willingness to accept changes are crucial to leadership success.

3. All excellent leaders regularly invest in themselves. Leaders have often sought out useful leadership books and learning material that will help them along the path to happiness and leadership. These days, many e-courses tend to be rather disappointing, but I’m pleased to recommend one e-course that is still respected by leadership professionals such as myself:
The 11 Forgotten Laws
. It’s generally seen as an essential and core ‘crash course’ in the laws and secrets you <em>need</em> to know to further your leadership & career and even help find happiness in other areas of your life. Its an excellent base upon which you can build your personal development.

4. A good leader must be able to motivate his/her team members to get success. They must create task excitement and confidence in accomplishing a task. They must be easily approachable to his subordinates. A great leader is one who is a master in the art of communication. He/she must be ready to listen to the words of his/her team members. Two way communication is therefore essential in leadership.

4. A leader must be able to push the entire effort of his team members. They should have the capacity to use the full potentiality of the members. They must give opportunities to the team members to prove their leadership skills. A good leader should motivate his team people to use the opportunities correctly.

6. A great leader is one who guides a team and not rules the team. Providing a trusting and open environment to the team members is one of the crucial leadership characteristics. They should offer an environment to the team members where they can learn and grow. An excellent leader will have the strong sense of vision.

Apart from the above characteristics mentioned, a good leader must have the following characteristics:

7. Self esteem. Self esteem is an important quality of a leader which will help to face tough challenges.

8. Need to achieve. a leader must be goal oriented and must be able to strive hard to achieve the goals. Heshe should be ready to take risks. A good leader is one who takes moderate risks and not extreme risks.

8. Screening for opportunity. A leader must have the ability to screen the opportunities as useful and useless. They must also be able to grasp any small opportunity missed by their competitors.

9. Optimism. A good leader must be an optimist. They should be able to see problems as challenges. A great leader will always view an obstacle as a way to new direction.

10. Courage. An outstanding leader is one who has courage to face challenges. Risk-taking is a crucial characteristic of a leader. They must be able to make changes and to accept changes.

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